Muhammad Khan Beng

WORK HISTORY

EDUCATION

SKILLS

ABOUT MUHAMMAD KHAN BENG

15+ years of experience in successfully delivering business and IT projects that involved breaking new ground, driving change and conducting business analysis including identifying the bottlenecks, recommending solutions and implementation of GDPR as well as intuitive software systems as part of strategic roadmap. Project References ERP implementation that includes bringing order fulfillment in-house; developed feasibility report, presented business case to stakeholders including cost vs. benefit analysis and agreed final scope, resources, timeline and budget. Implemented conceptual, logical and physical data models, designed system architecture and evaluated SAP sales, inventory and production planning modules before implementing bespoke ERP system. Business intelligence environment setup; designed and implemented data warehouse so real time customer insight, sale, product, supplier, and stock analysis can be performed by click of a button. Saving of 100 man hours per annum was achieved as a result of successful implementation. Worked on internal audit engagements including putting controls in place, developing testing strategy, executing audit assurance programs and reporting control issues. A Proof of concept for an IT system for ecommerce platform; designed and delivered corporate ecommerce software integration project; managed in-hose and third party software teams based onshore and offshore that includes project management from initiation to closing sage. The end product with multiple automated processes was well received and increased yearly sale by Setup environment for technical assistance and software support work requests; team responsible of maintaining and supporting third party systems, databases and workstations; respond to user service requests; and resolve support tickets. Ensure systems and databases are up and running 24/7. Increased efficiency by 45% through reengineering request management process; designed and implemented new request center software for IT Service and project management requests. Managed cross-functional team of 9 and budget of implemented Oracle and SQL server upgrade that includes upgrading underlying systems. This resulted reduction of transaction processing time by 20%. Created strategy and plan for resolving data corruption issues across enterprise entities; identified stakeholders, data owners and defined project plan. This reduced work duplication by 30% and increased confidence on reports by 50%.