Mubeena Syed
Client Outplacement Manager @Right Management
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WORK HISTORY
Client Outplacement Manager @Right Management
EDUCATION
York University - Joseph E. Atkinson Faculty of Liberal and Professional Studies
Bachelor's degree
York University – Faculty of Liberal Arts & Professional Studies
Bachelors Candidate
SKILLS
ABOUT MUBEENA SYED
Mubeena is a Career Management professional within Right Management since August of 2009 and has held the roles of Senior Engagement Specialist, Training, Supervisor and most recently Client Outplacement Manager. Before joining Right Management she was also a Training and Development professional with over 10 years of experience focused on the Call Centre industry in the GTA. Through her career Mubeena also had unique opportunities to travel to India and Pakistan to collaborate in the ramp-up and operation of offshore call centres to gain global exposure and diversity in her experience. She has primarily provided training on topics such as customer service, effective communication, sales, technical support, cultural sensitivity and various CRMs. Embedded in her values is always being a compassionate and committed individual. She is best known for her focus on customer satisfaction and relationship-building whether dealing with external or internal clients Specialties: Coaching & Mentoring Career Management Services Executive-Level Engagement Recruitment & Selection Customer Service Technical Support Call Centres Effective Communication Career Development Job Search Strategy Resume Development Performance Consulting Needs Assessment Policy and process development Facilitation Strategic and Tactical Training Program Development
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