Michelle Sutherland
Platform Support Specialist @Informa
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WORK HISTORY
Platform Support Specialist @Informa
London, GB
Product Support Specialist with responsibility to drive and manage the delivery of key platforms required to support our virtual events products.• Supporting Informa internal team members as they use our conference management systems to setup, configure and manage their Conference programs.About Informa:Informa is a leading international events, digital services, and academic knowledge group. Listed on the London Stock Exchange and a member of the FTSE 100, Informa has colleagues operating in over 30 countries.
EDUCATION
University of Northampton
HNC, Computer Science
The Open University
Access Course : Science Maths Technology
SKILLS
ABOUT MICHELLE SUTHERLAND
Experienced Project and Support Lead providing full lifecycle management and support of enterprise in IT applications.Working alongside Business teams and IT developers to improve the efficiency and usability of web applications.Passionate about delivering a great user experience through functionality and excellent quality.I currently work at Informa as a Product Support Specialist to drive and manage the delivery of key platforms required to support our virtual events products.Key Skills• Critical thinking and problem solving capable of prioritizing and completing complex projects.• Communication and interpersonal skills• Ability to work with cross-functional/cultural teams and external vendors at all levels• Agile projects - Scrum and Kanban• Tools: Azure (TFS), Jira, Confluence, Microsoft SQL Management Studio
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