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Michał Sobkowiak
Regional Service Manager @Xiaomi Technology
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WORK HISTORY
Regional Service Manager @Xiaomi Technology
Warsaw, PL
Managing and controlling Service Centers including performance and quality (TAT Turnaround time, – repeated repairs and many more) in CEE.• Designing procedures and service processes (e.g. service solution for TV repairs or Door-to-door service)• Developing service network incl. negotiation and authorization of new service centers• Responding to customers claims and handling customer requests.• Service marketing activities (VIP warranties, special service offers and campaigns)
EDUCATION
Vistula University
Magister (Mgr)
SKILLS
ABOUT MICHAŁ SOBKOWIAK
Regional Service Manager @ Xiaomi Technology
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