Mrugank Narendra Nimje
Customer Support Specialist @Rippling
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WORK HISTORY
Customer Support Specialist @Rippling
Bengaluru, IN
Deliver high-quality, empathetic, and efficient support to B2B clients using Rippling’s SaaS platform.2. Troubleshoot complex issues across HR, IT, and Finance products, collaborating cross-functionally with Product and Engineering teams to resolve escalations.3. Maintain high CSAT and SLA metrics while continuously identifying opportunities to improve the customer journey.4. Act as a customer advocate, providing feedback to internal teams to enhance product and process improvements.
EDUCATION
Lovely Professional University
Master of Business Administration - MBA , Financial Consulting and Business Analytics
Lovely Professional University
Bachelor of Technology - BTech, Computer Science and Engineering
Kendriya Vidyalaya
Class 10th
Kendriya Vidyalaya
High School Diploma, Science Stream
ABOUT MRUGANK NARENDRA NIMJE
I’m a US Payroll Specialist at Rippling, passionate about delivering exceptional customer…
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