Ashley T.

WORK HISTORY

EDUCATION

ABOUT ASHLEY T.

Hi there, I’m Ashley. As a seasoned Customer Experience Manager with expertise in leading high-performing teams, I’m passionate about delivering outstanding customer satisfaction while driving operational excellence. Over the years, I’ve enhanced service standards, streamlined processes, and cultivated a high-performance culture across dynamic industries such as insurance and education. Specialties- Leadership & Team Development: Building and mentoring teams for sustained success- Customer Experience: Elevating NPS, CSAT, and customer loyalty through feedback and innovation- Operational Strategy: Streamlining processes to enhance efficiency and productivity- Technical Expertise: Proficient in Zendesk, Looker, Mixpanel, and multichannel customer operations- Cross-Functional Collaboration: Partnering with product and engineering teams to drive impactful change- Quality Assurance: Designing scorecards and implementing targeted training programs. Career Accomplishments-Improved customer satisfaction (CSAT) by 20% through data-driven coaching and proactive feedback management -Enhanced efficiency by 15% through optimized workflows, mentoring, and streamlined policies-Boosted QA scores by 22% by launching scorecards and new advanced training programs -Partnered with product and engineering to implement customer-centric enhancements and innovations Whether fostering team growth, improving customer experiences, or aligning operations with strategic goals, I’m driven by a commitment to excellence and a belief in the power of collaboration.