Mrudula Devarapalli
Technical Support Analyst @Auction Mongers
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WORK HISTORY
Technical Support Analyst @Auction Mongers
Richmond Hill, ON, CA
Provide technical support for internal inventory and operational systemsTroubleshoot user issues related to applications and devicesAssist staff with system access and usageTrack and document technical issues and resolutionsEscalate unresolved issues to the appropriate teamsSupport system updates and operational workflowsContainerize applications using Docker and manage container orchestration with Azure Kubernetes Service (AKS), ensuring high availability and scalabilityMonitor and optimize cloud performance using Azure Monitor, Application Insights, and Datadog, ensuring applications meet performance and availability standards
EDUCATION
Acharya Nagarjuna University
Bachelor's degree, Chemistry
Andhra University
Master of Science, Organic Chemistry
Durham College
Postgraduate Degree, International Business Management
Fleming College
Postgraduate Degree, Project Management
ABOUT MRUDULA DEVARAPALLI
Detail-oriented technical support professional with experience supporting internal inventory and operational systems within an e-commerce environment. Background in quality control and laboratory operations and analytical chemistry. Combines a strong scientific background with technical aptitude in system troubleshooting, incident management and user support. Recognized for problem-solving abilities, meticulous documentation, and a commitment to operational excellence in fast-paced environments.· Hands-on experience with containerization and orchestration using Docker and Kubernetes Service (AKS), optimizing microservices architectures and ensuring scalable, flexible, and reliable cloud-native applications· Proficient in Azure monitoring and security tools, including Azure Monitor, Log Analytics, and Azure Sentinel, providing real-time performance insights, threat detection, and proactive incident response· Strong teamwork and Agile delivery expertise, skilled in collaborating with cross-functional teams and stakeholders to design, deploy, and optimize secure, scalable cloud solutions aligned with business objectives
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