Mark Cooper

Head of Project Management @Vass Uk&i

Derby, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Head of Project Management @Vass Uk&i

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My day to day responsibilities include the management of the UK & I project management team, delivering on customer facing Projects and working as part of the Senior Leadership Team in the UK & I business to grow our successful relationships with existing clients:• Strategic Planning• Project Governance and Health Checks• Portfolio Oversight• Team Leadership & Coaching• Interface to Operations / PMO• Interface to Internal Business Units• Continuous Improvement• Software Project Management • Client Consulting• Project Finance Tracking

SKILLS

PaymentsCustomer ServiceManaging High Performance TeamsCoaching and DevelopmentProject DeliveryStakeholder ManagementTeam LeadershipResource ManagementAnalysisCall CenterCredit CardsFinancial ServicesOperational StrategyFinancial RiskCoachingContact CentersBankingDebt ManagementHigh Performance TeamsProven Leadership SkillsCost Reduction ProjectsProcess ImprovementRelationship ManagementAchieving TargetsCall CentersLeadershipOperational EfficiencyOperations ManagementManagement

ABOUT MARK COOPER

I help businesses achieve their digital transformation goals as they embark on a move to the cloud, through the delivery of tactical and strategic projects with a core focus on streamlining processes, driving improved customer and colleague experience, whilst future proofing their business with scalable solutions.As an experienced people leader, I have successfully managed both project and operational budgets, I am a motivated self-starter with experience in managing large transformational projects as well as multiple smaller projects/change initiatives as a portfolio of work.I am a delivery focused Project Manager with 20 years’ experience within the Banking and Insurance industry, having worked for and with some of the biggest financial institutions in the UK as well as a vast number of multinational household brands.I really enjoy engaging with customers to help make their project goals a reality.

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Mark Cooper — Head of Project Management at Vass Uk&i in Derby, GB | Unifers