Mrinmoyee Mukherji Joseph
Screening Services Regional Service Delivery Leader (Asia Pacific) @Amazon
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WORK HISTORY
Screening Services Regional Service Delivery Leader (Asia Pacific) @Amazon
Hyderabad, IN
Amazon has a substantial presence within the Asia Pacific region and hires in large numbers for different job roles of varying complexity. New employees undergo a rigorous screening process to ensure compliance to the organization\'s commitment to provide a safe environment for its employees and contractors, as well as to ensure new hires meet the job level requirements. Strategizing, meeting and exceeding delivery commitments, process re-engineering, vendor management, QA and continuous improvement are the core expectations of the regional service delivery leader\'s role. I\'m passionate about growing talent, hence leading, coaching and mentoring a team with diverse talent, skillsets and language proficiencies is another rewarding aspect of the role.
EDUCATION
Jadavpur University
BA, English
SKILLS
ABOUT MRINMOYEE MUKHERJI JOSEPH
20+ years\' of experience within the BPO industry, running the gamut of IT, Customer Service, e-commerce, BFSI and HR Shared Services. Strategy, implementation, continuous improvement, resource management are my key abilities. My professional journey encompasses Operations Service Delivery, Project Management, Training, Learning and Development, Quality Assurance and Talent Development. I\'m at my best when assigned to bring order to chaos - building mechanisms, systems and processes which are enduring in a space which is unstructured or needs to be significantly re-engineered. Diving deep to understand what needs to be done, building a mission and vision of what the \'real needs\' are and driving alignment/prioritizing what needs to be done first, etc. are aspects that I find rewarding. Specialties: HR Services, Operations Service Delivery, Vendor Management, Program and Project Management and Automation, large scale Business Transition, Strategic Planning, risk management, process blue-printing, Knowledge Management, IT Service desk and Customer Service, English language training, Soft Skills Training, Content Development, Hiring, Talent Development and Performance Management, Leadership Development, Train the Trainer Programs, Client Management.
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