Mrinmoy Goswami
Senior Product Designer @ServiceNow
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WORK HISTORY
Senior Product Designer @ServiceNow
Hyderabad, IN
Fullfiller & Creator Persona | AI-Native Contextual Help & Guidance- Partner with Product, Design, and Engineering teams to shape how an AI-native platform looks, behaves, and supports users through real-time assistance- Drive AI-native platform contextual help and in-app guidance that is proactive, adaptive, and embedded directly into user workflows.Admin persona | Intelligent Platform Tools - Driving ServiceNow\'s three key product areas: Platform Notification, Adoption Services, and Document Management Services- Creating new ways of platform help and designing AI multimodal guidance experiences for the ServiceNow platform- Driving innovation in admin experiences through collaboration across strategy, research, design, content and development- Leveraging AI capabilities to develop intelligent tools that enhance platform functionality and user productivity.Developers persona | Builder Tool- Led and designed the MVP of a low-code tool empowering developers to define HTTP methods and create APIs efficiently- Collaborated closely with engineering teams to ensure seamless integration of design elements, improving developer productivity and experience.
EDUCATION
University of Calcutta
Bachelor of Commerce - BCom, Accounting and Finance
MIT Institute of Design
Master of Design, User Experience Design
ABOUT MRINMOY GOSWAMI
I specialize in turning early ideas and insights into streamlined, highly scalable, and indispensable MVPs through innovative and problem-solving design solutions.My diverse range of hobbies constantly fuels my motivation to discover innovative solutions in the face of ambiguity.My specialities are- Gathering Business and user requirements- Deep dive into different domain understanding(currently in API domain phase)- Define product and business strategies to achieve the business vision & mission- Iterating multiple scenario-based concepts and their visualization- Rapid Prototyping to understand and validate the right direction of building the product- Create and maintain an effective collaboration loop with all the stakeholders (Researcher, Designer, PM, Engg, and writer)- Development and shipping of the products to get early impactful feedback- Identify the impactful areas in the feedback and convert that into design opportunities, product, and business strategies.and when I\'m not immersed in the creative process of navigating ambiguity, you\'ll often find me traveling to the mountains, indulging in my passion for adventure.
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