Mridhun Mk Kumar

Head of Product Management @Yactraq Online Inc

Bengaluru, KA, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2019 — Present

Head of Product Management @Yactraq Online Inc

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Bengaluru, IN

Yactraq provides advanced AI technology for speech analytics allowing all companies to monitor and analyze customer conversations (voice, email, chat, messaging, social media) in real-time, improving contact center efficiency, quality, and brand experience.As the Head of Product Management, I am responsible for product roadmap, defining and communicating the company\'s product strategy.

EDUCATION

1998 — 2002

Cochin University of Science and Technology

Bachelor of Technology (BTech), Electronics and Communications Engineering

1996 — 1998

Govt Arts College

Foundation degree, Mathematics and Computer Science

SKILLS

PhotoshopBusiness Process Outsourcing (Bpo)StrategyConsultingOperating SystemsMicrosoft OfficeSalesOutlookHardwareHipaaHtmlEmployee EngagementKey Account ManagementEnglishMicrosoft WordTeam LeadershipStrategic PlanningPublic SpeakingTeam ManagementOutsourcingManagementPowerpointMicrosoft ExcelService DeliveryBusiness AnalysisComplianceEquitiesPerformance ManagementLeadershipCall CentersLead GenerationVendor ManagementResearchKey Account DevelopmentInternational SalesE-LearningFirewallsFinancial RiskBpoTeaching

ABOUT MRIDHUN MK KUMAR

Performance driven professional with extensive background in Business Development, Sales & Marketing, Business Analysis, Operations and Key Account Management in Information Technology and Services sector. Broad based expertise in Startup operations and Solution Selling. Sound understanding of IT practices and the underlying framework of IT products and services. Repeatedly produced sustained business and revenue growth in competitive marketsSpecialities: Specialise in Enterprise Solutions (BI,CRM, Mobility, ECM and GRC)

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