Daniel Sluckin
Director of Global Business Development @Yactraq Online Inc
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WORK HISTORY
Director of Global Business Development @Yactraq Online Inc
World Class Speech Analytics at a competitive price point that suits Contact Centres of all sizes.• Auto-Summarization of calls with direct CRM integration for notes and tasks – saves over 1 hour per agent per day.• Automatic Quality Scoring of 100% of calls.• Real-Time Agent Assist BOTs that reduce on-call research time by 20-50%.• Real-Time Supervisor Assist - interactive tracking of all ongoing calls • Customizable Vocabulary & Phrase Searches tailored to your unique needs.• Global Support for over 120 languages + mixed language capability. • White-label Options to align with your branding.• No agent minimums and cost-effective pricing – typically 50-70% lower than other providers.
EDUCATION
Queen Mary University of London
Bachelor's degree, Environmental Science
University of Bristol
Master's degree, Palaeobiology
ABOUT DANIEL SLUCKIN
Currently taking Yactraq\'s incredible contact center AI to the global market! Outbound sales expert with an academic background in Environmental Science. Native English and Dutch speaker moving between Mexico, Colombia, India, the Philippines, Malaysia, and South Africa. Other recent projects include fractional HR in Canada (with Castle HR), Caribbean E-learning with CZITT, ushering in the next generation of annual investor meetings (with Live X), and nearshoring supply chains for North American OEMs (with Venture Connections).
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