Tyeb Mozaffar

Inside Sales Specialist @Lennox

Winnipeg, MB, CA

Provide exceptional customer service to contractors, dealers, and distributors by responding to inquiries about products, pricing, availability, orders, and deliveries.• Process sales orders, quotes, and returns accurately and efficiently using CRM (e.g, Salesforce) and ERP systems (e.g, SAP).• Support outside Territory Managers by preparing quotes, tracking orders, and coordinating with operations to meet customer needs.• Build strong relationships with customers to promote loyalty and identify opportunities to increase sales.• Assist customers with product selection, including explaining features, benefits, and technical specifications of HVAC equipment and parts.• Monitor inventory levels and coordinate with the warehouse or distribution center to ensure timely delivery of products.• Follow up on open quotes and leads to convert them into sales.• Stay informed about Lennox products, promotions, and market trends to educate customers and provide up-to-date information.• Resolve customer issues or escalate complex problems to the appropriate department, ensuring customer satisfaction.• Collaborate with cross-functional teams (e.g, operations, logistics, credit) to ensure smooth order fulfillment.• Meet or exceed sales and service KPIs (Key Performance Indicators) as set by management.

University of Asia Pacific

Master's degree, Pharmaceutical Technology

Robertson College

Postgraduate Diploma, Logistics and Supply Chain Management

East West University

Bachelor's degree, Pharmacy