Moustafa Ellabishy
Customer Service Team Manager at Booking Com German Account @TP
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WORK HISTORY
Customer Service Team Manager at Booking Com German Account @TP
Alexandria, EG
Lead & coach more than 15 agents to ensure team monthly goals set by client are met- Monitor and evaluate agent performance based on the quality framework- Carry on Adminsritative work including team adherence and internal communications- Assist new employees in navigating the CS system and onboarding process- Extract data from the system, analyze it and identify trends that can be used to improve performance.
EDUCATION
ISG Dammam
American Diploma, High School/Secondary Diplomas and Certificates
Udacity
Nano Degree, Data Analytics
University of Stuttgart
Master of Science (M.Sc.), Air quality control, waste water treatment and solid waste management
Arab Academy for Science, Technology and Maritime Transport
Bachelor of Engineering (B.Eng.), Mechanical Engineering
ABOUT MOUSTAFA ELLABISHY
I am an ambitious Engineer turned to data analyst, with 4 years experience in production & maintenance fields. I have recently acquired a Nano-degree in Advanced data analysis, I have worked on more than 10 case studies where I implemented my knowledge and skills in gathering, cleaning, analysing and visualizing data. My most recent freelance project was to analyze data from an A/B testing of an E-commerce web page through which I helped the business management improve conversion rates on their website by 40%. I enjoy working with data and utilising analysis tools (like: Python, Pandas, SQL, R, Tabeau) in serving businesses needs. I am actively seeking employment in that field.Also currently working remotely on my startup in Berlin that offers digital solutions for small business.
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