Mark M.

Executive Vice President, Operations, Global Services @Medable

Englewood, CO, US
EMAILS
m••••••••@medable.com
MOBILE NUMBERS
+16•••••••21

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WORK HISTORY

Jul 2025 — Present

Executive Vice President, Operations, Global Services @Medable

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As member of Executive Leadership Team, lead Medable’s 125-person Global Services organization delivering eCOA/eConsent implementations for top-10 pharmaceutical companies and global CROs. Own operational strategy, enterprise systems, revenue lifecycle, and global delivery execution. Drive the shift to AI-first operations and enable scalability for Study Studio and AI Studio- Lead operational strategy across estimation, quoting, contracting, delivery, and execution for global pharma programs- Architect integrated enterprise systems using NetSuite, Salesforce, and JIRA, defining unified workflows, governed data flows, and scalable delivery structures- Drive AI-first transformation, embedding agentic automation, workflow intelligence, and model-assisted execution patterns- Build delivery infrastructure and readiness for Study Studio deployments across global regulatory environments- Architect operational frameworks and service models enabling AI Studio’s agent-based capabilities- Lead organizational design across Corporate IT, Business IT, Commercial Systems & Automation, Studio Services, AI Services, Standards & Oversight, Helpdesk, and Logistics- Maintain trust, alignment, and clarity across technical, operational, and executive stakeholders.

EDUCATION

2001 — 2003

UNM Anderson School of Management

MBA

1988 — 1993

Louisiana State University

Bachelor of Science in Mechanical Engineering

SKILLS

PaasSalesforce.comSales EnablementSales OperationsSaasE-CommerceAgile Project ManagementProduct ManagementProcess EngineeringMentoringSoftware IndustryLead GenerationGoogle AppsGo-to-Market StrategySalesforce.com Certified DeveloperLsuSocial EnterpriseCloud ComputingAnalyticsCrmBusiness StrategyDemand GenerationPublic SpeakingNew Business DevelopmentSales ProcessExecutive ManagementSolution SellingMotivationBusiness AlliancesBusiness IntelligenceHealthcare Information TechnologyCall CenterProgram ManagementSales AutomationSalesforce.com Certified Service Cloud ConsultantEnterprise SoftwareSalesforce.com Certified AdministratorSales ManagementStart-UpsSales

ABOUT MARK M.

Engineer • MBA • Entrepreneur • Builder

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