Deric H.
Director, Enterprise Ai and Business Systems @Medable
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WORK HISTORY
Director, Enterprise Ai and Business Systems @Medable
Developing custom Google Cloud AI integrations and solutions for Salesforce, including agents/bots and generative AI field completion and recommendations, including leveraging GCP, Gemini, BQ.• Delivering end-to-end technical solutions by playing multiple roles: analyst, project manager, architect, admin, developer, and on-going support and feature evolution.• Spearheading innovation in Customer Experience through the development of cutting-edge, custom AI features - within Salesforce / Lightning Web Components - aimed at enhancing operational efficiencies.• Leading the charge in achieving full integrations with our flagship product, streamlining processes and ensuring a seamless user experience.• Harnessing the power of Salesforce Experience Cloud to deliver a tailor-made customer journey, optimizing engagement and satisfaction.• Leveraging a deep understanding of Salesforce architecture to architect and oversee the implementation of complex solutions that drive business growth.• Collaborating with cross-functional teams to align technical strategies with organizational goals and enhance overall business technology capabilities.• Fostering a culture of continuous improvement and technical excellence, driving teams to push boundaries and deliver exceptional results.• Continuously monitoring industry trends and emerging technologies to stay at the forefront of Salesforce and CRM best practices.• Empowering and mentoring team members to unlock their full potential, fostering a high-performance environment.• Cultivating strategic partnerships with technology vendors and stakeholders to enhance our technological ecosystem.
EDUCATION
Texas Tech University - Rawls College of Business
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
SKILLS
ABOUT DERIC H.
With over two decades of leadership and solution delivery experience in the realm of Customer Relationship Management (CRM) systems, I have a proven track record of success. Throughout my career, I have overseen the creation and management of large global teams responsible for conceiving, developing, delivering, and supporting numerous client and corporate-scale projects. These projects have encompassed the entire Customer Lifecycle journey, as well as custom business applications designed to optimize internal operations.My journey began as an Oracle eBusiness Suite and Java application engineer. I have since become a hands-on, Salesforce technical architect at the principle and leadership level with over 10 years being a Certified Salesforce Professional. I genuinely enjoy getting my hands dirty, tackling and solving the most complex technical issues, including full stack development using the Lightning Web Component framework and APEX. This unique blend of technical expertise and business acumen equips me to effectively manage diverse teams with varying skillsets, including engineers, business analysts, and project/program managers. My commitment to fostering highly effective teams revolves around principles such as building trust, promoting accountability, and providing coaching for individual success.Let\'s connect and explore how my experience and leadership, along with my passion for diving into technical challenges, can contribute to your organization\'s success.Salesforce Trailhead Profile:https://trailblazer.me/id/dericharris15x Salesforce Certified since 2013:Salesforce Agentforce SpecialistSalesforce System Architect Salesforce Application ArchitectSalesforce Sales Cloud ConsultantSalesforce Service Cloud ConsultantSalesforce Community Cloud ConsultantSalesforce Advanced Administrator
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