Morgane Heleut-Geerts
Customer Success Account Manager @Microsoft
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WORK HISTORY
Customer Success Account Manager @Microsoft
Issy-les-Moulineaux, FR
I am helping my Customers deploying and adopting the Microsoft solutions they bought thought dedicated programs
EDUCATION
Université de Rennes I
DESS in Statistics and Stochastics modelling, Mathematics and Statistics
Université de Rennes I
DESS Statistiques et Méthodes stochasitiques, Statistics big data
SKILLS
ABOUT MORGANE HELEUT-GEERTS
In this world of transformation, helping my customers achieve they goal of digital transformation is what matters! Lots of topics for us to discuss through workshops: Vision, Measurement, Governance, Training, Piloting, Champions, Communication.Most of the work is really around transforming the culture end new way or woking.I have started 15 years ago working in Marketing data bases. I have learnt SQL to be able to create and update Marketing databases and then moved to a pre-sales role (recommendation to customers on how to create their database) and datamining role (data analysis, marketing recommendation, integration of the campaing results.) for customers like Disneyland Paris, Truffaut, Microsoft, Van Cleef and Arpels.I then transitioned to an IT role taking care of data/process and Tools for the Microsoft sales force in charge of deploying the business of small and medium companies. I then had the opportunity to take a role closer to the sales team: Sales Excellence Manager for A&O (advertising & Online business in Microsoft). This experience showed me how much Customer satisfaction is key and decided to move to a Customer and Partner Experience role working on Customer journeys and how to enhance the satisfaction at each touch points.I have experiences in Sales Tools (adoption and deployment), Sales force training, international client Relationship (US and Europe mainly), Reporting, Customer satisfaction Survey, Customer Journey methodology.I am Trilingual: French, English and Dutch
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