Morana Bakula
President & CEO @Bond Brand Loyalty
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WORK HISTORY
President & CEO @Bond Brand Loyalty
Toronto, ON, CA
EDUCATION
University of Guelph
BAH, Philosophy, English
ABOUT MORANA BAKULA
A trusted client advisor and an award winning CX professional with an insatiable passion and commitment for helping clients deliver a sustained and differentiated customer experience that produces meaningful outcomes for employees, customers and business. Morana leads Bond’s experience design and management services, across: Strategy, Design, Customer Insights and Experience Activation. This includes leadership of our Consulting, Global Insights (Market Research), Human Experience (Employee Engagement), Customer Marketing and Experiential Marketing practices.A Customer and Employee Experience practitioner with deep experience across industry sectors, including pharmaceutical, financial services, insurance, retail, consumer and packaged goods and hospitality, Morana has worked with some of the world’s most recognized brands including Janssen, Roche, KPMG, American Express, Nestle, PepsiCo, Ford Motor Company, and Melia Hotels International.
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