Moonis Nasir
Program Manager @Virgin Media O2
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WORK HISTORY
Program Manager @Virgin Media O2
London, GB
Senior Program Lead within the Application Development (AD) function, responsible for establishing and scaling a new BAU delivery capability following completion of a major enterprise transformation programme.Accountable for building a new high-performing delivery organisation from the ground up, including environments, operating model, governance, and partnerships across VMO2 and third-party suppliers.Key responsibilities & impact:Led the transition from transformation to BAU, creating a new delivery team using the capabilities delivered by the transformation programmeBuilt and mobilised a multi-disciplinary, high-performing team across VMO2, system integrators, test partners, and third-party suppliersDefined and embedded delivery processes, performance metrics, and governance frameworks to ensure predictable and measurable outcomesWorked closely with IT and Business leadership, with regular engagement at Senior executive levelActed as the primary delivery interface between BSS platforms, OSS systems, Network teams, and Digital channelsStrategic initiatives delivered include:• Limitless proposition• Customer Contact App redesign• Single Sign-On (SSO)• Migration from Pega to Braze as the analytics and customer notification platform• Delivery of Ofcom regulatory changes for customer price rise communications• Stabilisation and optimisation of the payments journey with payment providers• Introduction of eSIM capabilities• Nuisance Calling regulatory and platform initiatives• Onboarding of new supply chain partners (GXO and RDi) for forward and reverse logistics• Technical platform upgrades with RedhatLed delivery across all major business domains including Online (OSS/BSS), Supply Chain, Regulatory, Customer Services, and Core Technology Platforms, in a complex multi-vendor environment.Recognised for building new operating models, solving complex delivery problems, and driving pragmatic, outcome-focused execution at enterprise scale.
EDUCATION
University of Surrey
BSc, Computing and IT
University of Surrey
MSc, System Architecture and Design
ABOUT MOONIS NASIR
I am a senior Programme and Product Delivery Leader specialising in large-scale technology transformation, platform delivery, and post-programme operational transition.As a long-term contractor with Virgin Media O2, I have led delivery across complex, high-value programmes, working at the intersection of technology, product, delivery, and operations to ensure transformation translates into real, sustainable business outcomes.I have a strong track record of:• Leading £100m+ programmes across multi-vendor and SI environments• Driving delivery across platforms, integration layers, and enterprise systems• Transitioning programmes into BAU operating models with stability and ownership• Coaching and leading senior delivery managers and cross-functional teamsI am recognised as a strong problem solver, able to quickly diagnose complex challenges, bring structure to ambiguity, and design pragmatic, outcome-focused solutions that unblock delivery.I thrive in complex environments where clear leadership, strong governance, and pragmatic delivery are essential to success.
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