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Monuranjan Baruah
Subject Matter Expert - Indian Navy (Customer Support) @Cummins India
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WORK HISTORY
Subject Matter Expert - Indian Navy (Customer Support) @Cummins India
Managing Cummins\' strategic relationship with the Indian Navy, serving as the primary point of contact for marine power systems support. Customizing service packages for LHP, MHP, HHP, and QUANTUM Series engines, tailored to naval operational demands and environmental conditions. • Providing support to private customers in the entire Andaman & Nicobar Islands and its nearby inter-islands. • Negotiating service contracts and renewals, aligning Cummins\' offerings with Navy budgets, and mission goals. • Analyzing performance data to identify service gaps, improve uptime, and enhance fleet readiness. • Facilitating stakeholder communication between Navy engineers, Cummins technical teams, and logistics units. • Managed key accounts to strengthen customer relationships and enhance satisfaction.
EDUCATION
Margherita College, Margherita
Higher Secondary
Delhi Public School, Digboi
Classes Nursery to Xth
Nowgong Polytechnic
Diploma
ABOUT MONURANJAN BARUAH
3.9 Years in Cummins Enginesranging upto • Managing Cummins’ strategic relationship with the INDIAN NAVY as the primary contact for marine power systems. Skilled in customizing service packages for LHP, MHP, HHP, and QUANTUM Series engines, negotiating contracts, and analyzing performance data to improve uptime and fleet readiness. Experienced in stakeholder coordination and key account management, currently supporting for naval power generation. • Expertise in Quantum series engines and troubleshooting critical failures and resolving the failure on time to minimize breakdown period. • Skilled in finding Root Cause and analysing the failure to prepare Root Cause Analysis reports. • Expertise on Installation, Commissioning, Operation & Maintenance of Cummins Diesel Generators up to2250 KVA with all related electronic panel. • Previously posted as Dealership to support the dealer at Hyderabad in Srinivasa Sales & Service.(Cummins Authorised Dealer). And Trained the Dealership engineers. • Constantly engaged with the dealer for continuous customer support in terms of part availability and services. • Trained and certified on Cummins HHP Electronic Genset (QSK-60) from Cummins India, Phaltan, Pune. • Mining Application Expertise in Limestone mines under FMC (Full Maintenance Contract). Worked on joint project with Tata Hitachi Excavator Models EX-1200 & EX-1900 models with engine models QSK23-C & QSK-38-C respectively. Constant support and immediate breakdown resolutions. • Trained the excavator operators about engine operation and engine performance factors depending upon the operation of the machine. • Handling team and providing service to the customers in the designated time. And maintained 100% availability of the engines.I am eager to broaden my knowledge by gaining experience in various sectors.
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