Montserrat Fernandez Calderon

Travel, Expense & Corporate Card Senior Analyst Accounts Payable Senior Analyst @Qualtrics

Mexico City, MX

Travel & Expense (Current Focus):Contributing to the transformation of a previously underdeveloped T&E area by supporting policy redesign, training initiatives, and user adoption. I manage the reimbursement process for an employee base of people, processing an average of 1,500+ expense reports per month. I’ve led internal trainings across regions, built scalable documentation, and handled escalations with clarity and empathy. Recognized by leadership for navigating ambiguity, handling objections, and communicating with precision.Employee Experience & Operational Support:Manage high-volume support channels, resolve exception cases, and proactively partner with cross-functional teams to improve workflows and close gaps in the reimbursement process.Skilled in objection handling and empathetic communication, always striving to enhance the employee experience through clarity, responsiveness, and continuous improvement.Accounts Payable (Initial Phase):Reconciled over $500K USD in aged invoices — including some pending for more than 2 years — while supporting month- and quarter-end close cycles and managing a portfolio of over 600 global vendors.

Tecnológico de Monterrey

Bachelor's degree, Business Administration and General Management

SUNY New Paltz

Study Abroad , Institute for International Program