Montania Chakladar

Senior Business System Analyst Product Owner @UPS

NJ, US

Acted as a strategic liaison between HR stakeholders, regulatory partners, and IT, translating HR, compliance, and operational requirements into scalable enterprise solutions.• Led end-to-end delivery of HR initiatives across Workday, IPAT, GSHRIMS, My Talent Center (MTC), COHA, and legacy systems from discovery through post-production support.• Supported enterprise HR processes including career architecture, compensation and wage plans, disciplinary actions, and occupational health workflows.• Contributed to the Global Career Architecture and Wage Plan transformation, restructuring job families, job groups, job codes, career paths, and job matrices.• Partnered with HR and technical teams to align Workday configurations, integrations, security roles, and downstream HR systems.• Authored BRDs, FRDs, user stories, acceptance criteria, and data mapping documents using Azure DevOps.• Led Job Model Matrix enhancements within MTC, supporting data mapping, UI/UX improvements, and enterprise HR standards.• Supported migration of disciplinary records and documents from legacy ColdFusion applications to modern HR platforms, ensuring compliance and secure data retention.• Designed and delivered the Canada Occupational Health Application (COHA), supporting disability, accommodation, and medical case management workflows.• Conducted As-Is / To-Be process analysis to identify automation, workflow optimization, and risk reduction opportunities.• Facilitated Agile ceremonies, managed defects and enhancements, supported UAT, and ensured release readiness.• Delivered operational and delivery metrics using Power BI and communicated status, risks, and dependencies to leadership.

University of Dhaka

Bachelor of Education - BEd, Education