Monika Malik
Associate Vice President, Policy Service @Xceedance
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WORK HISTORY
Associate Vice President, Policy Service @Xceedance
Gurugram, IN
Leading a transaction Quality Process where I am focused on ensuring the accuracy, efficiency and overall quality management for the organization.Quality Framework Development: Design, implement, and maintain quality assurance frameworks, policies, and procedures for a transactional quality process.Performance Monitoring: Establish KPIs and metrics to track performance and identify areas for improvement.Process Improvement: Lead initiates to streamline overall processes, eliminate errors, and enhance efficiency.Team Management: Supervise and mentor a team of QA auditors and providing guidance and support.Stakeholder Collaboration: Work closely with various departments, including operations, technology, compliance, to ensure alignment to quality goals.Risk Management: Identify potential risks to overall business and develop mitigation strategies.Technology implementations: Evaluate and implement technology solutions to automate Quality checks and improve overall efficiency.Reporting and Analysis: Prepare regular reports and analysis on QA metrics and provide insights to senior Management and client as per scheduled frequency.
EDUCATION
Delhi University
B.E. (Computer Science)
Welingkar Institute of Management
M.B.A.(Banking, Insurance & Investment)
Central Board of Secondary Education (CBSE)
Senior Secondary
Central Board of Secondary Education (CBSE)
Secondary
ABOUT MONIKA MALIK
A certified Lean Six Sigma Black belt with 19 years of experience in Quality Management, consulting, Operations, Transitions and Outsourcing with an objective to Lead and achieve organizational and individual goals by capitalizing on the assets combined with implementation of Quality Principles, Six Sigma Knowledge, project management expertise, Insurance/Reinsurance Subject Matter Expertise and Excellent Outsourcing Business Expertise.Currently working with Xceedance as Associate Vice President from Apr’24. Supporting Quality of an Underwriting & Credit Control business team for Property Casualty Insurance for one of the largest Insurance/Reinsurance companies in US, ANZ, AME & Europe.
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