Monica L Jefferson

WORK HISTORY

EDUCATION

ABOUT MONICA L JEFFERSON

Seasoned thought leader with over 25 years of expertise in operational management, people and talent management, enterprise-leading community development, program enhancement, and organizational diversity. Adept at identifying and instituting efficient operations solutions that maximize productivity, quality, and positive work cultures. Leads culturally diverse teams with optimum success. Excels in driving operational excellence and financial management. Championed the development and implementation of strategic plans and innovative programming ideas. Articulate communicator, capable of building lasting relationships with senior management, clients, and partners.Accomplishments• Designed and implemented a human resources department that supported managing the employee life cycle and administering employee benefits. • Created and developed a comprehensive diversity and inclusion strategy for equitable policies and practices that resulted in ensuring an inclusive and highly engaged work environment.• Accelerated employee satisfaction scores by 25% over 12 months through the design and institution of a human resources department that supported employee life cycle and administered employee benefits. • Pioneered housing initiatives, counseling, and education programming with a budget of $8M, adhering to all state and federal supervisory housing agencies. • Established an Information Technology project team focused on developing a proprietary intra-departmental communications platform.