Monica Brovet Houck
Senior Ux Content Strategist @NewRocket
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WORK HISTORY
Senior Ux Content Strategist @NewRocket
I’m a Senior Content Strategist at NewRocket, where I help turn complex ServiceNow ecosystems into clear, connected experiences that actually make sense.My focus? Building the structure behind simplicity, the taxonomies, content strategies, and AI-ready frameworks that help people find what they need (and maybe even enjoy the process). I specialize in aligning people, process, and platform so every piece of content has a purpose and every click leads somewhere meaningful.Whether it’s auditing thousands of pages, mapping an enterprise taxonomy, or shaping content for Now Assist and other intelligent experiences, I love organizing chaos into clarity, one portal at a time.
ABOUT MONICA BROVET HOUCK
I’m a digital adoption strategist and experience design consultant who loves turning complex systems into seamless, user-friendly experiences. Whether it’s ServiceNow, Oracle Cloud, WorkDay or any other enterprise platform, I focus on making the tech work for the people, not the other way around.Over the past decade, I’ve led digital adoption initiatives across global organizations—rolling out Oracle Guided Learning content in 58 countries, leading HR knowledge and content strategy, and designing scalable enablement programs that reduce friction and increase confidence. Most recently, I’ve been diving deep into ServiceNow experience design, building intuitive, branded employee portals that enhance usability and support self-service success.My sweet spot is at the intersection of user experience, enablement, and process design—bridging the gap between technical complexity and human-centered design. I’m collaborative, low-ego, and known for turning cross-functional chaos into clear, human-centered solutions. I also believe digital adoption shouldn’t feel like homework—if we’re doing it right, systems feel accessible, supportive, and maybe even a little enjoyable.I bring the strategy, the storytelling, and just enough well-timed humor to keep meetings human.Let’s connect if you’re into: ServiceNow Experience Design & HRSD Oracle Guided Learning & Digital Adoption Scalable enablement for global teams HR tech that works for humans Thoughtful change, clean design, and collaborative wins
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