Monic Atkinson

Claims Manager @Keolis North America Inc.

Austin, TX, US

Oversee claims processes for 10 locations across the U.S, managing a team of 15+claims specialists handling workers compensation, liability, and property claims. Collaborate with TPAs to resolve complex claims, ensuring compliance with companypolicies and regulatory requirements. Streamline claims procedures to reduce processing times and improve overall accuracy. Work closely with legal teams and vendors to assess risk, manage litigation, and resolvedisputes. Conduct audits on claims data to identify trends and recommend cost-saving measures. Provide regular updates on claim status and financial implications to stakeholders. Foster interdepartmental relationships to ensure consistency in claims handling and riskmanagement. Lead training initiatives, enhancing the professional development of claims staff.

Huston-Tillotson University

Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies

Lyndon Baines Johnson(LBJ)

High School Diploma, 4 Year High School Graduate

Lamar University

(M.Ed.) Masters Of Education:, Family & Marriage Counseling & Couple’s & Adolescent Therapy.

Huston-Tillotson University

Bachelor of Arts - BA, Psychology