Michael Omaljev
Director, Customer Success Engineering @NetBrain Technologies Inc.
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WORK HISTORY
Director, Customer Success Engineering @NetBrain Technologies Inc.
CA
Lead global Customer Success Engineering organization, including network architects and technical success teams, focused on driving adoption, automation, and long-term customer value across enterprise SaaS customers.Played a key role in scaling the post-sale organization through private equity transition, aligning strategy, operations, and team structure to support growth, efficiency, and portfolio performance.Led transformation initiatives to standardize delivery, increase automation, and improve operational visibility, enabling more scalable and predictable customer outcomes.Partner closely with executive leadership to align post-sale strategy with retention, expansion, and long-term enterprise value creation.
EDUCATION
Athabasca University
Post Baccalaureate Diploma in Management, Business, Management, Marketing, and Related Support Services
Career Academy
Computer Nework Support Administrator, Network and System Administration/Administrator
Athabasca University
Master of Business Administration (MBA), Business Administration and Management, General
ABOUT MICHAEL OMALJEV
I lead global post-sale organizations in enterprise SaaS, focused on adoption, retention, and AI-driven automation.My experience spans Customer Success, Professional Services, and Support, building and scaling high-performing global teams that drive customer outcomes and long-term value.I have led organizations through significant transformation, including private equity transition, operational scaling, and aligning post-sale strategy to support enterprise growth and platform adoption.I am particularly interested in the role of AI and automation in transforming customer success and service organizations. I also work with early-stage and growing SaaS companies on building customer success and services organizations from the ground up, with a focus on scalable operating models, team design, revenue and adoption strategies.
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