Ravish Dangi
Manager Customer Success Engineering @NetBrain Technologies Inc.
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WORK HISTORY
Manager Customer Success Engineering @NetBrain Technologies Inc.
Leading a high-performing team of 10 Customer Success Engineers, responsible for renewal & customer success for approximately 500 customers, ARR worth $30M.Developed and executed customer success plans that improved adoption by 67% and retention to 92%.Achieved a 42% reduction (approx.) in churn through proactive risk mitigation and value communication.Acting as the voice of the customer, influencing product roadmap and internal processes based on feedback.Developed and maintained customer success plans, tracking progress, ensuring alignment with customer goals and KPIs for the team.Assisted in creating and updating support documentation and knowledge base articles.Onboarded new customers and drove early-stage value realization with structured training and engagement frameworks.Collaborated cross-functionally with Sales, Product, and Support to ensure seamless customer experiences.Used Salesforce, Gainsight, and internal tools to track customer health, forecast renewals, and ensure CRM accuracy.
EDUCATION
Maharshi Dayanand University
Bachelor of Technology (B.Tech.), Electronics and Communication Engineering
SKILLS
ABOUT RAVISH DANGI
Strategic and results-driven Customer Success Engineer & Manager with over 8+ years of experience in SaaS, enterprise platforms, and cloud technologies. Proven success in managing high-value portfolios ($30M ARR), driving renewals and expansions, and aligning customer goals with product value realization. Skilled in cross-functional collaboration, executive stakeholder management, and implementing scalable processes that reduce churn and boost customer satisfaction (NPS 9). Adept at leading teams, conducting QBRs, and transforming customer feedback into actionable business improvements.
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