Mohit Pankaj

Customer Operations Manager @Ericsson

Reading, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2024 — Present

Customer Operations Manager @Ericsson

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GB

EDUCATION

N/A

Asia Pacific Institute of Management | GGSIP University

Bachelor of Business Administration - BBA, Business Administration and Management, General

2007 — 2009

Symbiosis Centre for Distance Learning

Post Graduate Diploma in Business Administration, Business Administration, Management and Operations

N/A

Axelos

APMG Prince2 Foundation and Practitioner , Project Management

SKILLS

Transition ManagementService DeliveryBusiness AnalysisCrmItilTeam LeadershipService-Level Agreements (Sla)SlaVendor ManagementManagementMicrosoft OfficeIncident ManagementOutsourcingCustomer Relationship Management (Crm)IT Service ManagementChange ManagementProject ManagementTeam Management

ABOUT MOHIT PANKAJ

Vast professional history leading the operations of multi-skilled international teams to optimise service delivery. Proven success in leading the delivery of high profile and lucrative international projects, ranging in complexity and technicality, from conception to completion. Utilises leadership abilities to motivate and inspire staff to work as a unit and achieve outstanding results. Strong communicator and bi-lingual, and can converse at all levels. Establishes excellent colleague, client and stakeholder relationships. Manages and prioritises large workloads. Proficient in account management, strategic planning, budget adherence and issue resolution.

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Mohit Pankaj — Customer Operations Manager at Ericsson in Reading, GB | Unifers