Mohit Khandelwal
Service Representative and Bet Operator @William Hill
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WORK HISTORY
Service Representative and Bet Operator @William Hill
Glasgow, GB
As a Service Representative and Bet Operator at William Hill, I play a crucial role in providing exceptional customer service while managing betting operations. This position requires a unique blend of interpersonal skills, technical knowledge of betting systems, and a comprehensive understanding of the gaming industry.My primary duty is to serve as the first point of contact for our customers, addressing their inquiries through various channels including phone, email, and chat. I provide clear and accurate information about betting options, odds, and account details, while efficiently handling any complaints or issues that arise.A significant part of my role involves processing bets. This includes accepting and recording various types of bets, particularly sports bets and other gaming options offered by William Hill. Accuracy is paramount in this aspect of my job, as is a thorough understanding and application of betting rules and regulations.Account management is another crucial component of my responsibilities. I assist customers with account creation, verification, and maintenance, process deposits and withdrawals according to company policies, and explain the terms and conditions of promotions and bonuses.Staying on top of real-time information is vital in the fast-paced world of betting. I continuously provide up-to-date information on odds, results, and account statuses, while monitoring live events to ensure betting information is current and accurate.Compliance and responsible gaming are at the forefront of everything we do at William Hill. I adhere strictly to all relevant gaming regulations and company policies, actively promote responsible gambling practices, and remain vigilant in identifying and reporting any suspicious betting activities.Technical proficiency is essential in my role. I operate betting terminals and software with efficiency and am capable of troubleshooting basic technical issues for our customers.
EDUCATION
University of Strathclyde
Master's degree, International Management
HIRACHAND NEMCHAND COLLEGE OF COMMERCE ASHOK CHOWK SOLAPUR DIST.SOLAPUR
HSC, Business/Commerce, General
SANTOKIARAM RAMSHUK CHANDAK ENGLISH HIGH SCHOOL
SSC
HIRACHAND NEMCHAND COLLEGE OF COMMERCE ASHOK CHOWK SOLAPUR DIST.SOLAPUR
Bachelor of Business Administration - BBA, Marketing
ABOUT MOHIT KHANDELWAL
An enthusiastic learner of the Management and Business industry.
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