Mohimin Iftekhar
IT Help Desk Specialist @Patriot LLC
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WORK HISTORY
IT Help Desk Specialist @Patriot LLC
Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues in a 24/7/365 environment for CBP employee/associates. Respond to customer inquiries via phone, email, and web, logging all requests in the ServiceNow tracking system. Troubleshoot and resolve issues involving remote access, LAN connectivity, Microsoft Office products, and peripheral devices. Create and manage user accounts, reset passwords, and configure access permissions. Escalate complex issues to higher-level support teams while ensuring timely follow-up with customers.
ABOUT MOHIMIN IFTEKHAR
Hello, I\'m Mohimin Iftekhar, I\'m a senior pursuing a B.S. in Information Technology with…
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