Mohd Tariq

Network Assurance Engineer 2 @Verizon

IN

Project: NBA and WNBAResponsibilities:Overseered and coordinated incident response for complex network outages and service disruptions affecting Verizon\'s customers.Utilized incident management tools to track and document incident lifecycle, analyze trends, and identify areas for process improvement.Triaged and prioritized incidents based on severity and impact, ensuring timely resolution and minimal business disruption.Collaborated with cross-functional teams (network engineering, operations, security) to diagnose root causes, implement corrective actions, and prevent recurrence.Managed incident response processes, including communication plans, escalation procedures, and post-incident reviews.Ensured compliance with industry standards, regulations, and Verizon\'s service level agreements.Ticket Management:Opened and managed tickets for faulty circuits.Provided timely updates to customers and ensured adherence to KPIs.Utilized ETMS for ticket creation and management.Achievements:Reduced average incident resolution time by [percentage] through process optimization and improved collaboration.Successfully managed high-profile outages, minimizing customer impact and restoring services quickly.Implemented a knowledge base to capture lessons learned and prevent future incidents.Contributed to the development of incident response training materials and best practices.Network Analysis:Conducted monthly network analysis reports for various clients.Presented findings and updates to clients via virtual meetings (Google Meet, Cisco Webex).Employed Cisco Waas, VECRM, Sevone, and other relevant tools for network analysis.Skills:Network troubleshooting and analysisTicket management systems (e.g, ETMS)Network performance monitoring tools (e.g, Cisco Waas, VECRM, Sevone)Strong communication and interpersonal skillsProficiency in virtual meeting platforms (Google Meet, Cisco Webex)

BHAGWANT INSTITUTE OF TECHNOLOGY, muzaffarnagar

BCA, information technology

JP Institute of engineering and Technology meerut

Master of Computer Applications - MCA, Computer Science