Mohan Kewalramani

Senior Vice President - Customer Success @HCLSoftware

Aylesbury, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Senior Vice President - Customer Success @HCLSoftware

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London, GB

Global leader of the Product Customer Success team, driving onboarding, customer adoption, support, strategy and long-term value at scale. I lead a powerhouse team on a mission to help our customers succeed and stay informed.

SKILLS

IT ManagementService ImprovementCrmItilConfiguration ManagementSolution ArchitectureVendor ManagementIso 20000Service DeliveryProject DeliveryCustomer Relationship Management (Crm)Service-Level Agreements (Sla)IT OperationsTransition ManagementSlaItil CertifiedProcess ImprovementProblem ManagementPmpIT Service ManagementRemote Infrastructure ManagementBusiness Process ImprovementService ManagementService DeskService Integration and Management (Siam)Incident ManagementProject ManagementRelease ManagementOutsourcingIT OutsourcingData Center

ABOUT MOHAN KEWALRAMANI

Extensive experience in Service Integration and Management transformation projects across complex multi-suppler environments, ITIL consultancy, ITSM Process re-engineering, & ITSM tool deployments.Specialties: Service Integration & Management (SIAM), Multi supplier outsourcing and integration, Target Operating Model design and restructuring, ITIL, IT Service Management, ITSM Transition and Tranformation, ITSM process defintion, implementation and service improvement, ITSM tool deployments, outsourcing, remote infrastructure management, service aggregation, service orchestration, service management for the digital landscape -\"as a service\" delivery models and anything and everything as a service!

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Mohan Kewalramani — Senior Vice President - Customer Success at HCLSoftware in Aylesbury, GB | Unifers