Mohammed Islam
Quality and Accuracy Manager @Department for Work and Pensions (DWP)
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WORK HISTORY
Quality and Accuracy Manager @Department for Work and Pensions (DWP)
Birmingham, GB
Deputy Managing a team of 12 experienced decision makers, when manager not present. Provide feedback to staff on Quality and Accuracy of their decisions. Creating a GDPR Compliant workforce and implementing new GDPR policies for the site to adhere to. Continuously working on improvement and quality. Proactive relationship building with key stakeholders within all channels. Communicating with Grade 7 and Directors and providing valuable feedback and insights. Patterns of concern and provide solutions and implement. Increase staff’s knowledge on working digitally to enhance user experiences. Supporting staff to understand Laws, Policies and Regulations and implement them into their day to day routine and work.
EDUCATION
Aston University
Bachelor of Applied Science (BASc)
Aston University
Master's degree
ABOUT MOHAMMED ISLAM
In my own time I design websites, using Wordpress, page builders and plugins and maintain…
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