Mohamed Imran. G

Process Expert @A.P. Moller - Maersk

Chennai, IN

1.Ensure that signed contracts are communicated to all relevant parties to provide contract visibility andawareness, interpretation to support implementation.2.Checking customer payments in SAP. Doing corrections in customer invoice as per the sales request3.Deals with customer escalations and keep management informed about the progress.4.Handling customers and front-end sales team queries through calls and emails.5.Performing Quality check on the team production, doing route cause analysis on the identified errors.6.Getting approvals from revenue management team to update the changes in customer invoice as per the sales team request.7.Ensure SOP, Task list & Process Checklist are updated.8.Committed to delivering exceptional service and fostering strong relationships with internal and external stakeholders9. Proactively monitored contract expiry dates, renewal timelines, and performance metrics to ensure seamless continuation of services.10.Achieved a customer satisfaction rating of 95% for contract-related interactions through proactive communication and problem-solving.11.Provided insightful recommendations to clients on optimizing their supply chain through existing contract utilization and potential service enhancements.

VLB Janakiammal College of Arts and Science

Bachelor of Commerce - BCom, Professional Accounting

RKV matriculation hr secondary school

Hsc, Accountancy & commerce with computer science

Bharathiar University

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management