Mohamad Rahal

Global Technical Support Engineer @Ciena

Provide core network support on all Ciena network products including MCP, Ciena 6500, 8700 and 39xx/51xx running on SAOS 6.x, 8.x and 10.x.• Diagnose, troubleshoot and provide remedy for complex system level issues on Ciena\'s optical transport and switching equipment.• Provide an escalation path for critical issues that need to be addressed by the Technical Support Team.• Provide RCA (Root Cause Analysis) and MOPS (Method of Procedures) on Ciena Layer 2 and Layer 3 equipment, • Detect potential configuration issue or hardware limitation and provide network solution recommendations to customer.• Suggest best practices for monitoring and maintaining the network by working closely with the NOC and the Network team.• Extensive research, testing and investigation to enable network’s full functionality and maximize utilization.• Monitor and evaluate Ciena\'s products performance and serviceability in order to contribute to modified products or software enhancement and fixes.• Provide project updates and assist in activation, provisioning and configuring of Ciena network elements prior and post deployment.• Provide high level training, technical documentation and presentation on escalated issues and projects.