Modupe Famutimi

Customer Experience Agent @Alorica

US

Handle data entry for customer queries and documenting interactions via Customer Central software.• Create tickets for escalations, outages and reconnections• Provide accurate and satisfactory answers to their queries and concerns, transfer calls to appropriate department for support.• Guide callers through troubleshooting and navigating the company’s website and mobile app.• Collaborate with other customer experience professionals to improve customer service.• Process account updates, personal information changes, and billing inquiries with precision.• Process payments via Speedpay and Kubra.• Maintain accurate logs of calls, emails, and chat interactions.• Ensure confidentiality and proper handling of sensitive customer information.