Morgan Cairns
Inside Sales Account Manager @Aspen Technology
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WORK HISTORY
Inside Sales Account Manager @Aspen Technology
Reading, GB
Responsibilities:• Manage and develop a portfolio of existing AspenTech customers, fostering long-term relationships and driving customer satisfaction and growth. • Conduct regular interactions with customers through Microsoft Teams, phone calls, and email to address their needs and identify opportunities for growth.• Lead contract negotiations, including amendments, upselling, cross-selling, and pricing adjustments, to maximise GACV (Growth on Annual Contract Value)and TCV (Total Contract Value).• Balance strategic account planning with day-to-day issue resolution, ensuring both immediate customer satisfaction and long-term growth.• Collaborate with customer support, technical support, and technical consultants to deliver seamless customer experiences and solutions.• Monitor and achieve key performance targets, including growth in annual contract value and total contract value.
EDUCATION
University of Roehampton
Bachelor of Science - BS, Digital & Technology Solutions
SKILLS
ABOUT MORGAN CAIRNS
As an accomplished Channel Account Manager, I have delivered sales targets, managed…
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