Matt Evans
Senior Director, Enterprise Support @Genesys
Cheltenham, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2024 — Present
Senior Director, Enterprise Support @Genesys
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Cheltenham, GB
EDUCATION
1995 — 1999
University of the West of England
Bachelor of Science
SKILLS
Customer AdvocacySipIntegrationNegotiationService DeliveryTechnical SupportContact CentersRoutingIncident HandlingCustomer Service ManagementAcdTelecommunicationsTroubleshootingEscalation ManagementManagementEscalation ResolutionTeam LeadershipEscalation ProcessIvrGenesysCustomer Escalation ManagementCtiTcp/IpCommunication SkillsTelephony
ABOUT MATT EVANS
Senior Director, Enterprise Support
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