Michael Lavespere

Sr Services Engagement Director @Genesys

Houston, TX, US

Drive revenue growth and customer success by aligning Genesys solutions with business needs across assigned accounts. Establish and nurture relationships with internal and external stakeholders at all levels, serving as a trusted advisor in a highly visible, strategically positioned individual contributor sales and services role.• & – Drive revenue growth by developing strategic business plans and fostering long-term customer relationships with key stakeholders.• & – Lead cloud migration initiatives, negotiate high-value deals, and expand market share by understanding customer buying strategies.• & – Manage customer engagements from initial contact through solution deployment to ensure successful Genesys Cloud adoption.• & – Oversee complex service bids from solution design to contract execution, ensuring seamless operationalization of Genesys Cloud solutions.• & – Craft and present compelling proposals, reports, and Statements of Work to communicate the Genesys value proposition effectively.• & – Secure and allocate resources, mitigate risks, and resolve escalations to drive operational excellence and customer satisfaction.•- & – Align with internal teams to enhance customer retention and adoption of Genesys solutions.•- & – Engage C-level executives and key stakeholders with strong negotiation skills to drive strategic business outcomes.

Liberty University

PHD in Organization and Management, Leadership, Business Administration and Management, General

Lamar University

BBA, Management Information Systems

Amberton University

Master of Business Administration (M.B.A.), Management