Muhammad Saad Naeem

Engineer @Diebold Nixdorf

Glasgow, GB

Engineered a streamlined process for rapid peripheral replacement, slashing downtime by 50% and significantly elevating client satisfaction- Coordinated and executed strategic software updates across Tesco stores during off-peak hours, achieving a 40% acceleration in transaction speed and an 80% reduction in operational issues- Spearheaded the successful deployment of new EPOS systems across 60 UK locations, enhancing transaction processing efficiency and reliability within targeted timelines- Leveraged advanced diagnostic tools to resolve 95% of initial EPOS issues, mitigating recurrent problems by 80% and fostering heightened client confidence- Played a pivotal role in ongoing job risk analysis and enhancement dialogues during team meetings, driving advancements in operational safety and efficiency.