Linda Diruzza
Director, Global Engineering Support @Diebold Nixdorf
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WORK HISTORY
Director, Global Engineering Support @Diebold Nixdorf
North Canton, OH, US
Lead global organization with resources in Canton, Brazil, and India working closely with engineering to resolve ATM hardware and software product-related problems for customers around the globe.• Communicate with customers to address product concerns• Monitor and report on product support KPIs on a weekly and monthly basis to drive improvement• Leading cross-functional, global team in defining new harmonized end to end support process based on ITIL principles• Created training content to education support teams on new support process
EDUCATION
Bowling Green State University
Bachelor's degree, Computer Science / Minor in Math and Business
SKILLS
ABOUT LINDA DIRUZZA
Experienced Global Director with a demonstrated history of working with global teams to…
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