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Marcelo Mondragón
Program Manager, Learning and Development, Latam @Netflix
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WORK HISTORY
Program Manager, Learning and Development, Latam @Netflix
EDUCATION
Universidad Tecmilenio
Bachelor of Business Administration - BBA
ABOUT MARCELO MONDRAGÓN
Over 12 years of experience in the Customer Service and Experience realm. I\'ve had the opportunity to work with companies such as Cisco, Amex, Chime, and currently with DoorDash. As an operational leader my expertise ranges from vendor management, learning solutions and training to process design and customer journey mapping. Extensive expertise in enhancing learning & business strategies to amplify efficiency, profitability, and boost customer and employee satisfaction. I thrive on creating high-performing customer experience teams. Certified by ITESM on their instructional design framework.
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