Michael McPhee
Senior Project Manager @BeyondTrust
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WORK HISTORY
Senior Project Manager @BeyondTrust
EDUCATION
Cape Breton Business College
Information Technology
SKILLS
ABOUT MICHAEL MCPHEE
Dependable and hardworking Senior Technical Support Analyst with a comprehensive background delivering expert technical support for leading telecommunications, hardware and software companies. Uses excellent leadership and interpersonal skills to deliver training and coaching to team members, improving staff performance and retention rates. Known for exceptional multitasking and customer service skills, handling calls and using tools efficiently, ensuring customers receive prompt and effective issue resolution. Proven success identifying and implementing processes that improve efficiency, reducing log review time by developing a tool to compare logs.
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