Francisco J. Ramirez

IT Systems Engineer @BeyondTrust

TX, US

As a Technical Support Engineer at BeyondTrust, I provide end-to-end support for the deployment, configuration, and troubleshooting of BeyondTrust products. I manage organization incidents with professionalism and efficiency, leveraging a range of troubleshooting techniques and internal resources. My responsibilities include documenting interactions, collaborating directly with customers to resolve issues, and escalating complex cases when necessary.I also contribute to a collaborative team environment, assist internal teams, and participate in an on-call rotation to ensure product reliability. My technical background includes experience with SQL, Active Directory, Network and Firewall Configurations, Virtualization, Security Software, and Cloud Services—all with a strong emphasis on delivering exceptional customer support and communication.

Colorado State University Global

Undergraduate Certificate in Networking, Computer Systems Networking and Telecommunications

Houston City College

CompTIA Network + Training, System, Networking, and LAN/WAN Management/Manager

University of Houston

Master of Science - MS, Information Technology Project Management

Texas A&M University-Kingsville

Bachelor of Business Administration (B.B.A.), Computer and Information Systems Security/Information Assurance

University of Houston-Downtown

Master of Security Management, Cyber Security