Mitch Sheedy
Manager - Service Management Office @TELUS
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WORK HISTORY
Manager - Service Management Office @TELUS
Victoria, BC, CA
As the leader of the TELUS Business Service Management Office (SMO), my team of Business Consultants is accountable for defining, optimizing and managing IT Service Management (ITSM) processes, policies and standards as they relate to the TELUS Business ServiceNow deployments. I am accountable for: Defining, optimizing, and managing ITSM processes, policies, and standards related to the TELUS Business ServiceNow deployments. Providing the necessary organizational structure…
EDUCATION
University of Victoria
Bachelor of Arts
Royal Roads University
Microsoft Network Planning and Management
ABOUT MITCH SHEEDY
Results-driven IT leader with a passion for driving digital excellence and operational transformation. With a proven track record in leading service management initiatives at TELUS, I specialize in leveraging ITIL 4 and ServiceNow to deliver innovative solutions that enhance business agility and customer satisfaction. Recognized for building high-performing teams, optimizing IT processes, and fostering a culture of continuous improvement. I thrive on solving complex challenges, implementing best practices, and enabling organizations to achieve their digital transformation goals.
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