Mitchell W.
Sr Director - Customer Engagement @Frontline Education
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WORK HISTORY
Sr Director - Customer Engagement @Frontline Education
Spearhead initiatives to engage K12 partners, fostering effective environments for their employees. • Collaborate with cross-functional teams to enhance customer engagement strategies and improve service delivery. • Develop training programs aimed at empowering partners with tools for success in the education sector.
ABOUT MITCHELL W.
I have more than 13 years of public school experience that includes teaching and administrative positions. My public school career was dedicated to teaching science and mathematics and guiding schools as an assistant principal and principal at elementary, middle, and high school. I have worked as a national consultant developing and building training departments from the ground up and designing and implementing numerous programs focused on leadership, mentoring, classroom management, and parent involvement. I have also had a wide range of experience implementing programs and software, from individual institutions to state-wide implementations. I joined Edmentum in 2008.STRENGTHS/QUALIFICATIONS Curriculum Development and Instructional Design Sales Leadership and Management Adult learning theory, practice, and teaching Expertise in Cognitive Development – Bloom’s, Webb’s, and Marzano’s Taxonomy Employee empowerment Systemic change Technical training and course work design Technology implementation in an education setting Adult learning theory, practice, and teaching Professional Development - implementation, design, and delivery Instructional assessment practices Conflict resolution Personnel evaluation and personal feedback Individual instructional and growth plans geared toward performance improvement. Budget – proposals and management Communication skills
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