Michelle Cabaña
Sales Team Lead @Crocs, Inc.
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WORK HISTORY
Sales Team Lead @Crocs, Inc.
Mississauga, ON, CA
As a Sales Team Lead at Crocs, I’ve had the opportunity to blend strategy, customer engagement, and team development to drive consistent results in a fast-paced retail environment.Elevated Guest Experience: Spearhead a premium service environment by facilitating authentic connections with customers and providing personalized product recommendations.Operational Excellence: Support the leadership team in managing daily retail execution, including POS system management, stock replenishment, and visual merchandising.People Leadership: Lead by example and collaborate with store management to coach team members on sales-driven techniques and key performance indicators.Safety & Compliance: Ensure strict adherence to asset protection policies and health and safety procedures to maintain a secure and productive workplace.Community Building: Proactively contribute to a team culture that encourages the sharing of ideas, concerns, and suggestions to evolve store practices.
EDUCATION
Occupational Safety & Health Center
Basic Occupational Safety & Health, Occupational Health and Industrial Hygiene
University of the Philippines
Certificate in Facilities Management, Facilities Planning and Management
Environmental Counselors Inc.,
Pollution Control Officer
Sheridan College
Business/Commerce, General
SKILLS
ABOUT MICHELLE CABAÑA
I’ve never been one to stay in a \"comfortable\" lane. Throughout my career, I have stepped into different industries and have proven that the ability to learn on the fly is just as valuable as years of static experience.Whether it’s mastering the nuances of high-volume retail operations or driving results in fast-paced inside sales environments, my \"secret sauce\" has always been grit. I thrive in the \"figure-it-out\" phase of a new role—taking ownership of my own training, deconstructing complex systems, and delivering ROI long before the traditional onboarding period ends. What I bring to the table:Rapid Knowledge Acquisition: A proven track record of entering new sectors and becoming a high-performer through intensive on-the-job learning.Cross-Industry Perspective: I don’t just see one way of doing things. I translate best practices from sales, customer success, and business operations to solve problems creatively. Resilience: I view steep learning curves as opportunities to build better processes and stronger client relationships. I’m a firm believer that the most valuable asset in today’s economy isn\'t just what you already know—it’s how fast you can learn what comes next.
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