Mitali S.

Senior Manager @BILL

UT, US

Appointed to build and actively manage a fast-paced global team of Senior Fraud Analysts and Supervisors based in different states within the US and Australia. Team tasked to monitor, mitigate and prevent fraud risk, by performing fraud investigations, deep dives, linkage analysis, account takeovers, and incident management on the accounts by our risk monitoring systems, while meeting the required daily SLAs.Contributionso Defined and applied key performance metrics (KPIs) for the Fraud team to determine the ROI/OPEX of the team. o Locked arms with stakeholders including Payments, Finance, Collections, Credit risk, Risk Analytics, Legal and Compliance, Underwriting, Law Enforcement contact, Disputes, Sales, and Quality Assurance teams. o Defined and ushered in SOPs for multiple processes. o Key influencer for hiring, developing, and coaching multiple Analysts on the team, and empowering assets to perform their best day-to-day. o Engaged with Product, Infosec, Revenue, and customer support teams regarding process improvements to deliver a better customer experience.

Devmountain

Software testing Immersive course, Software testing

Dr. C. V. Raman University, Kota Bilaspur

BCA