Saumya Mishra

Technical Product Manager 2 @微软

Vancouver, BC, CA

Own strategy and execution for Teams Mobile Calling, Virtual Events, Townhall, and Enterprise Voice, shaping multi-year product vision, roadmap, and global adoption. Scaled usage to billions of minutes globally, achieving measurable results including +10% CSAT, 95% feature delivery, and improved reliability across enterprise products. Drove monetization strategy for Virtual Events, unlocking a $1B+ revenue opportunity and enabling premium feature launches with GTM execution. Led product backlog prioritization and end-to-end delivery of complex features across engineering, design, and product, ensuring urgency, clarity, and cross-team alignment. Drove engineering and operational excellence, collaborating closely with Viva Engage, D365, Marketing, IC3, and Teams Core to improve performance and deliver high-quality customer experiences. Identified and improved critical reliability metrics (e.g, Call Drop Rate and in-call crash rate), closing telemetry gaps and optimizing monitoring systems, resulting in a 10% CSAT lift. Championed AI/Copilot integration, delivering intelligent recaps, advanced presenter layouts, and workflow automation that improved engagement and reduced operational overhead. Spearheaded ADO process improvements, automation, bug triaging, and dependency management across Teams, achieving 95% customer-facing feature delivery and 89% overall delivery in 2024. Implemented and refined privacy and compliance processes to ensure enterprise-grade quality, security, and global readiness. Influenced Microsoft’s enterprise event strategy through CVP and Partner level engagement, while mentoring cross-functional teams to foster a culture of innovation, inclusivity, and data-driven decision-making.